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An amazing experience at MyPlace Selfstorage at Hanauer-Landstraße 202, 60314 Frankfurt am Main. Consultant Frau Sabine Bäcker very patiently, politely and clearly showed the warehouse and told all the details of the lease.
This place is great! And the customer service is exceptional! The lady that works at the desk is very helpful, patient and friendly (unusual for Berlin:)! I had problems with DHL pickup, and the team was quick to answer and to advise me how to solve the problem. The storage itself is nice, bright and dry, there´s music playing in the background which gives a nice mood to the storage. Very important element in case one needs to spend some longer time inside! I was keeping my belongings here twice and would come back any time if I needed a storage place. Highly recommended!
I loved the entire experience and the facilities. I highly recommend this place if you need to leave your things for some time and have the peace of mind that they will be good taken care of. The entire process to book it, leave the things, and pick them up was very easy and comfortable.
Thank you for your incredible kindness, support, encouragement and assistance. Our household items have been in storage with “My Place” since 2017 and My Place never gave us a moment of frustration, uncertainty or discomfort. We always received clear and helpful communication from every team member. Some of very helpful team members that wen’t the extra mile to support us were: Markus, Brigitte and Tanja Thank you for exceptional service!
Very kind service. I managed to get a unit via Internet and whenever I had questions, whether I called or send an email, the person in charge was very helpful. Further, as a non German speaker it was very helpful that all the interactions were always in English.